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Learn All About Virtual Technical Support Jobs

Today’s work environment is largely web-based, and everything seems to operate remotely. Ideally, this means that there is always a vacancy for an Internet savvy person to provide virtual technical support. Apparently, these virtual support sites are a relief to any person who has problems with their hardware or software.

The virtual technical company offers its support to the organization by deploying its technicians when you ask a computer or software user who has problems. It is possible to efficiently allocate and manage global IT support, allowing access to any computer connected to the Internet around the globe. It also helps IT technical support personnel access systems virtually via support sessions where they easily diagnose and resolve computer problems. Ideally, this eliminates the need for a customer support technician in person, saves time and travel costs, and sometimes, the technician can give instructions over the phone that help solve the problem.

Many people prefer to use virtual technical support because this saves time and travel costs. The technician can also access the computer at any time of the day or night, which in the end, improves the management of IT resources, and helps the organization to save money by increasing its IT support efficiency. Through this enhanced ability to allocate resources, IT companies have the flexibility to come up with innovative ways to use technical support facilities. The basic requirements are the ideal software and qualified personnel.

To become a virtual technician in IT, you must have more qualifications than a high school diploma, ideally, you need to do training in IT support. You must have a solid understanding of antivirus, mp3 players, PC support, mobile devices, operating systems, firewalls and antispyware, networks and the Internet. You must have strong communication skills, both written and oral, while having a second language would be an added advantage.

You must be able to elaborate technical concepts to a non-professional easily, or be able to get down to the customer’s level of understanding. You also need excellent customer interaction skills, be able to solve problems creatively. On the other hand, you need a workstation that uses at least Windows XP and upwards or Linux operating system, have at least 2GB of ram, the higher the better, high-speed Internet, a PC set, and a good work environment.

As a virtual technician, you can expect to earn a fixed salary, or earn for the number of support services you offer and the amount of time taken for each. Ideally, you can earn a commission per job, an hourly rate, or a fixed salary if the organization has a lot of work for you. You can make an average of $4,000 per month and even more than $87,000 per year. While on the other hand, hourly rates can vary from $ 25 to $ 100 per hour. This depends on the employer, your skills and the needs of the job.

Organizations that offer technical services have a constant need for virtual technicians. These can include those who offer network services, software sales, and even international organizations that have their staff working in remote locations requiring virtual technical support.

You can find a job by applying to individual companies that offer these services, or apply through an agency that matches you with an appropriate company. There are many opportunities to work as a virtual technician these days, and it would not be difficult to land a job. You can also register with a freelance website and look for employers who need your services, which would be a suitable starting point.

Basic duties include providing technical support to customers remotely, helping to resolve computer hardware and software problems, assisting in training new staff on how to use new software, network support, antivirus support and other software and hardware issues.

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