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The Barriers to Effective Communication
DE McFarland defined Communication as the process of meaningful interaction between human beings. More specifically, it is the process by which meanings are perceived and understandings are reached between humans. But there may be some defects/barriers in the communication system that prevent the message from reaching the receiver, these barriers are as follows:-
1. Language barrier; – Different languages, vocabulary, accent, dialect represent a national/regional barrier. Semantic gaps are words that have a similar pronunciation, but several meanings such as round; poorly expressed message, misinterpretation and unqualified assumptions. The use of difficult or inappropriate words / poorly explained or misunderstood messages can cause confusion.
2. Cultural Barriers: – Age, education, gender, social status, economic position, cultural background, temperament, health, beauty, popularity, religion, political belief, ethics, values, motives, assumptions, aspirations, rules/regulations, standards, priorities can separate one person from another and create a barrier.
3. Individual Barrier: – It can be the result of the perceptual and personal discomfort of an individual. Even when two people have experienced the same event, their mental perception may/may not be identical which acts as a barrier. Style, selective perception, halo effect, poor attention and retention, defensiveness, small mind, insufficient filtration are the Individual or Psychological barrier.
4. Organizational barrier: – Includes poor organizational culture, climate, strict rules, regulations, status, relationship, complexity, inadequate facilities/opportunities for growth and improvement; whereas; the nature of the internal and external environment, such as large work areas physically separated from each other, poor lighting, lack of staff, outdated equipment and background noise are a Physical Organizational Barrier.
5. Interpersonal barrier: – Barriers from employers are: – Lack of trust in employees; Lack of understanding of non-verbal cues such as facial expression, body language, gestures, postures, eye contact; different experiences; lack of time for employees; no consideration for the needs of employees; you want to capture the authority; fear of losing control power; bypassing and informational overloading, while Employee Barriers include Lack of Motivation, lack of cooperation, trust, fear of penalty and bad relationship with the employer.
6. Attitudinal barrier: – It comes as a result of problems with the staff in the organization. The limitation in physical and mental ability, intelligence, understanding, pre-conceived notions, and the distrusted source divides attention and creates a mechanical barrier that affects attitude and opinion.
7. Channel Barrier: – If the duration of the communication is long, or the chosen medium is inappropriate, the communication could break; it can also be the result of interpersonal conflicts between the sender and the receiver; lack of interest in communicating; information sharing or access issues that can obstruct the channel and affect clarity, accuracy and effectiveness.
To communicate effectively, one must overcome these barriers. The work on breaking the barrier is a broad brush activity and here are some measures.
DO TO BREAK THE BARRIER:
– Allow employees access to resources, self-expression and idea generation.
– Express your expectations to others.
– Use less absolute words like “never”, “always”, “forever”, etc.
– Be a good, attentive and active listener.
– Filter the information carefully before passing it on to someone else.
– Try to establish a communication channel and eliminate intermediaries.
– Use specific and precise words that the audience can easily understand.
– Try and see situations through the eyes of the speaker.
– The attitude “you” must be used in every occasion.
– Maintain eye contact with the speaker and make them comfortable.
– Write the instructions if the information is very detailed or complicated.
– Oral communication must be clear and not too accented.
– Avoid miscommunication of words and semantic noise.
– Ask for clarifications, repetitions where necessary.
– Make the organizational structure more flexible, dynamic and transparent.
– Fosters a friendly relationship that strengthens the coordination between the superior and the subordinate.
– Focus on correct and well-focused communication.
– The communication message must be clear and practical.
– Get Your Own Feedback.
There is no way to break the BARRIER:
– Be a Selective Listener, this is when a person listens to another, but chooses not to hear what is being said by choice or desire to hear another message.
– Be a “Fixer”, a fixer is a person who tries to find fault with someone else.
– Be a dreamer.
– Use a long chain of command for communication.
– Use too many technical jargons.
– Jump to conclusions immediately.
– Interrupt the speakers and distract him by asking too many irrelevant questions.
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